The following policy is for UK consumer orders when the store opens.
Changed your mind?
Tell us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the item back. You do not need to give a reason.
Start a return.
Contact us with your order number and a clear cancellation request. We will provide the return instructions and address. Please retain proof of posting. You pay return postage for a change of mind.
Your refund.
Refunds include the standard outbound delivery charge. Any extra cost of a premium delivery service is excluded. We refund within 14 days of receiving the goods or evidence of return, whichever is earlier. Handling beyond what is reasonably needed to inspect the item may reduce the refund.
Something wrong with your item?
Contact us if it is faulty, damaged or not as described. Your statutory rights remain unaffected.
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